Privacy Policy

Who we are

North Star CFSS is a Minnesota-based consultation provider that helps people understand Community First Services and Supports (CFSS) and build a service plan. We serve all 87 Minnesota counties. You can reach us using the contact details at the bottom of this policy.

Information we collect

We only collect information you choose to give us. Depending on which form you use, this may include:

• Intake information — the name, date of birth, phone number, email, gender, preferred language, PMI, and related details of the person seeking services;
• Representative and case manager details — names and contact information you provide for a legal representative or county case manager, when applicable;
• Contact-form messages — your name, email, and the message you send us;
• Basic technical data — our hosting provider automatically records limited information such as IP address and browser type to keep the site secure and running. We do not use advertising trackers.

How we use your information

We use the information you provide to:

• Respond to your inquiry and follow up about CFSS consultation;
• Determine how we can help and develop a service plan that fits your needs;
• Prepare and submit service authorization requests on your behalf when you ask us to;
• Communicate with you, your representative, or your case manager about your services;
• Meet legal, regulatory, and program requirements.

How we share information

We do not sell your personal information. We share it only as needed to provide services or as required by law, including with:

• Minnesota state agencies, counties, tribal nations, and lead agencies involved in your CFSS services;
• Your case manager or legal representative, when you have identified them;
• Trusted service providers that help us operate the website and process form submissions (for example, our website form host), under obligations to protect your data;
• Authorities when required by law, court order, or to protect the safety of a person.

How we protect your information

We use reasonable administrative and technical safeguards to protect the information you share, including encryption in transit (HTTPS) across our website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information by email, which is not a secure channel.

How long we keep your information

We keep the information you provide only as long as needed to provide services, communicate with you, and meet legal and program record-keeping requirements, after which we securely dispose of it.

Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, or ask questions about how it is used. Contact us using the details below and we will respond promptly. You can also decline to provide information, though this may limit our ability to help.

Children's privacy

Our website is intended for adults seeking services or those acting on behalf of a person who needs support. When intake involves a minor, we expect a parent, guardian, or authorized representative to provide the information.

Other websites

Our site links to government and partner resources, such as the Minnesota Department of Human Services. We are not responsible for the privacy practices of other websites; please review their policies.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes will be posted here.

Contact us

If you have questions about this Privacy Policy or your information, contact North Star CFSS by phone or email, or by mail at the address listed in the site footer.